topic Re: Re: Can't link EE pay go SIM to EE account in EE app and website

Re: Can't link EE pay go SIM to EE account

jsels — Fri, 01 Sep 2023 10:19:02 GMT

Hey,

Same problem - I can't link my new pay monthly sim to My EE. Each time I try I receive an error message.

Many thanks.

Re: Re: Can't link EE pay go SIM to EE account

Leanne_T — Fri, 01 Sep 2023 10:21:18 GMT

Have you had a My EE account previously and trying to add a new number to the account, or is this the first time you are registering?

Leanne.

Re: Re: Can't link EE pay go SIM to EE account

jsels — Fri, 01 Sep 2023 10:22:33 GMT

Hey Leanne,

I have previously had an EE account (it was quite a while ago though!)

🙂

Re: Re: Can't link EE pay go SIM to EE account

Leanne_T — Fri, 01 Sep 2023 10:24:37 GMT

Thanks @jsels

In this case, to register a new number we would need to remove the previous details we have registered to do this for a pay monthly account please call us on 150 and the team will be happy to help.

Once this is completed you can register for a new account 🙂

Leanne.

Re: Re: Can't link EE pay go SIM to EE account

Elik — Fri, 01 Sep 2023 22:29:39 GMT

Having the same issue - brand new pay as you go sim card with a brand new profile and I can’t link it in the app.

Can someone from customer support help to solve the issue?

Re: Re: Can't link EE pay go SIM to EE account

Christopher_G — Sat, 02 Sep 2023 07:41:31 GMT

Hi @Elik

I've sent you a private message to get some information from you. Could you have a look and get back to me please?

Thanks

Chris

Re: Re: Can't link EE pay go SIM to EE account

Abhamerx — Wed, 20 Sep 2023 20:39:54 GMT

I’m having same issue brand new sim and account and won’t let me link the sim to the account. Very frustrating.

Re: Re: Can't link EE pay go SIM to EE account

Christopher_G — Thu, 21 Sep 2023 06:43:19 GMT

Hi @Abhamerx

It could be that the SIM needs to be topped up first. If you call 150, the automated service will let you know your balance and pack. Once it's activated you should be able to link it to your account.

Chris