topic Re: Fixing the problem in EE app and website

Fixing the problem

Debbie-ross — Wed, 20 Sep 2023 14:35:46 GMT

My app has been down since this morning can't transfer my daughter any data. Just says fixing some problems. Anyone else had the same?

Re: Fixing the problem

Marko78 — Wed, 20 Sep 2023 14:43:23 GMT

Yes and still down sadly

Re: Fixing the problem

LJM66 — Wed, 20 Sep 2023 14:52:35 GMT

I have been trying for two days to gift data and has not been working!! App been so temperamental!!

Re: Fixing the problem

DebbieR80 — Wed, 20 Sep 2023 15:07:06 GMT

I'm currently having exactly the same issue. Need to transfer my Daughter some data and getting same message saying they are fixing some issues. Have you managed to resolve plse?

Re: Fixing the problem

Katie_B — Wed, 20 Sep 2023 16:24:31 GMT

Hello all,

Please could you try the app again and let me know how you get on.

Alternatively, you can also use My EE online to make any changes or gift data.

Katie

Re: Fixing the problem

CB671 — Wed, 20 Sep 2023 16:32:38 GMT

Any News on when the App will be working again? Thanks

Re: Fixing the problem

Katie_B — Wed, 20 Sep 2023 16:33:45 GMT

Hi @CB671.

Please could you try again now and let me know if you receive an error.

Katie

Re: Fixing the problem

Marko78 — Wed, 20 Sep 2023 18:05:09 GMT

Working now....phew

Re: Fixing the problem

Minny1 — Wed, 20 Sep 2023 18:37:41 GMT

1 . no one can do anything as whole site and app is down cos of  phone launch

and

2. they are a shop and deal with sales only.

I wonder why I switched from Vodafone

Re: Fixing the problem

Minny1 — Wed, 20 Sep 2023 18:39:06 GMT

Yes. I joined EE 3 months ago and every month I can’t view family usage or gift data. I have to call tech team and they have to reset I have to delete app and reload. Every time it’s a different reason from them. I went into the shop at the weekend to show them the error message only to be told 1 . no one can do anything as whole site and app is down cos of  phone launch and 2. they are a shop and deal with sales only. I wonder why I switched from Vodafone

Re: Fixing the problem

Marko78 — Wed, 20 Sep 2023 20:29:19 GMT

We've been with Ee forever....never used another service but after this contract is up we're all out!!!! Have our reasons which is too much to go into but we understand how u feel sadly

Re: Fixing the problem

Me1236 — Wed, 20 Sep 2023 20:41:53 GMT

Mines still down I’m using my daughters hotspot. It needs fixing asap please

Re: Fixing the problem

Christopher_G — Thu, 21 Sep 2023 07:32:08 GMT

Hi @Me1236

Could you try restarting your device or using the My EE desktop site please?

Chris