topic Re: Shocking services from EE in EE app and website

Shocking services from EE

Gary0702 — Tue, 19 Sep 2023 16:30:38 GMT

Can someone explain the complete and utter downfall of EE. Is it just me that gets vertically no signal anywhere? Even when I do 5g nothing loads up! Been trying to switch over to TNT sport and yet constantly told there's a problem for last 7 days. **bleep** is going on with EE!!??

Re: Shocking services from EE

Christopher_G — Wed, 20 Sep 2023 07:24:05 GMT

Hi @Gary0702

Could you pop your postcode into our coverage checker and hit 'check status' please? It will let you know if we're aware of any problems in your area.

Have you activated your discovery+ subscription? Once you've done that, you should be able to watch TNT Sports through the discovery+ app.

Chris

Re: Shocking services from EE

addinghamFJ — Wed, 20 Sep 2023 12:02:14 GMT

Gary it’s not just signal it’s customer services!!

the automated call system - get a text and it will pre identify you and pass you on - doesn’t work

call 150 the options don’t work and it disconnects the call

on hold for TWENTY FIVE mins and Ireland comes on and promptly disconnects you if you dare to ask why you’ve been on hold for so long

AND my basic Package price has just been inflated by 20%

I’ll be off as soon as I can. Been a customer for ever (30 plus years…)

Dreadful