topic Upgrade but can’t get through to EE in EE app and website

Upgrade but can’t get through to EE

CarolG72 — Tue, 19 Sep 2023 17:02:28 GMT

I upgraded my phone last night

went all the way through

then email saying thank you for your order can you ring us to verify

I have been trying all day but just can’t get through

Christopher_G — Wed, 20 Sep 2023 07:29:11 GMT

Welcome to the community.

I'm sorry to hear that. Please try and call again today. Hopefully they can complete the order with you then.
Chris

CarolG72 — Wed, 20 Sep 2023 07:32:15 GMT

Thank you

I tried one more time last night and after around 40 mins someone answered

it threw me and I said oh my god are you a real person 😂 she was lovely and new phone sorted and be here in around a month

the iPhone 15 pro max

I normally just go for iPhone so excited

Christopher_G — Wed, 20 Sep 2023 07:33:52 GMT

Ah, that's great, @CarolG72

Thanks for letting me know, and thanks for your patience whilst getting through.

Hope you love your new phone when it arrives. 🙂

Chris