topic Re: BT Sports in EE app and website

BT Sports

RG140 — Tue, 19 Sep 2023 15:21:09 GMT

I have BT SPORTS free with my package. I deleted it for one month and got free roaming instead as I was abroad. Now I’ve added it back it doesn’t recognise me and everything I’ve tried has failed.

Re: BT Sports

Katie_B — Tue, 19 Sep 2023 15:27:56 GMT

Hello @RG140.

BT Sport inclusive extra is now TNT Sports and can be found within the discovery+ app.

If you already have a BT ID we will need to verify and activate it before you can use the discovery+ app. Please head to this page HERE to activate your discovery+ app.

Katie

Re: BT Sports

RG140 — Tue, 19 Sep 2023 16:12:26 GMT

Tried that. It didn’t work.

Re: BT Sports

Katie_B — Tue, 19 Sep 2023 16:14:22 GMT

Thanks for confirming @RG140.

Do you see an error message?

Katie

Re: BT Sports

RG140 — Tue, 19 Sep 2023 16:17:55 GMT

Just says my account is not recognised

Re: BT Sports

James_B — Wed, 20 Sep 2023 06:41:12 GMT

Hi @RG140,

Please get in touch with Customer Care so a member of the team can make sure it is set up correctly on your account.

They'll be happy to help.

James