topic Re: Cancel my contract in EE app and website

Cancel my contract

AZ1978 — Tue, 19 Sep 2023 09:14:32 GMT

Hi, I want to cancel my contract. What should I do? I have lost my job and am currently homeless with no financial support. Please help me.

Re: Cancel my contract

James_B — Tue, 19 Sep 2023 09:24:03 GMT

Hi @AZ1978,

Welcome to the EE Community.

I'm very sorry to hear about the problems you're facing.

Please see Problems Paying Your Bill and Available Help | EE for information on what we can do to help.

If you have any further questions, don't hesitate to ask.

James

Re: Cancel my contract

AZ1978 — Tue, 19 Sep 2023 09:34:02 GMT

Hi, Please provide an email for communication. It is very difficult to communicate with you.

my email is: **********@gmail.com

my number us: ***********

Regards

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Cancel my contract

AZ1978 — Tue, 19 Sep 2023 09:31:46 GMT

Unfortunately, my English is not good and it is difficult to read the instructions. Is it possible for you to make a phone call with the help of an interpreter?

Re: Cancel my contract

James_B — Tue, 19 Sep 2023 09:44:03 GMT

Hi @AZ1978,

Sorry, we don't offer an interpreter service. Do you have a friend or relative that could speak to Customer Care on your behalf?

James

Re: Cancel my contract

AZ1978 — Tue, 19 Sep 2023 09:58:02 GMT

Hi,

No, unfortunately, I don't have anyone. Can you please give me an email to correspond or a number to chat with.

Re: Cancel my contract

James_B — Tue, 19 Sep 2023 10:26:43 GMT

Hi @AZ1978,

You can chat with Customer Care online at ee.co.uk/contact-ee/account-billing/mobile-phone.

Hope this helps.

James