topic Re: ER App not working since moving across from Plusnet in EE app and website

ER App not working since moving across from Plusnet

SLG65 — Sat, 16 Sep 2023 21:18:10 GMT

Since moving from plusnet to EE I have not been able to view my bill or account/ profile on the EE app. I have raised this and just keep getting texts to say still being looked into. Can your profile just be deleted and you try and register again? Cannot even log off device as cannot go into account as says having issues right now

Re: ER App not working since moving across from Plusnet

SLG65 — Sat, 16 Sep 2023 21:19:52 GMT

Just says page not loading or something gone wrong!

Re: ER App not working since moving across from Plusnet

James_B — Sun, 17 Sep 2023 10:20:29 GMT

Hi @SLG65,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problem with the My EE app.

Our Technical Support Team will continue to keep you updated until it is resolved.

James