Unable to generate passcode in MyEE app for pay as you go sim.

RichardW66 — Sun, 17 Sep 2023 10:19:48 GMT

Hi. As the title says, I am unable to generate a passcode in the myEE app to add the new pay as you go sim. I have put credit on via phone call and been onto tech support for 40 minutes who said the account wasn't set up properly and had 'fixed it'

I can make calls and sim is working fine, but I still cannot register sim in the app.

Any ideas please?

Re: Unable to generate passcode in MyEE app for pay as you go sim.

James_B — Sun, 17 Sep 2023 13:32:16 GMT

Hi @RichardW66,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support to let them know the changes they made haven't resolved the issue.

They'll be happy to help.

James

topic Unable to generate passcode in MyEE app for pay as you go sim. in EE app and website

Unable to generate passcode in MyEE app for pay as you go sim.

Re: Unable to generate passcode in MyEE app for pay as you go sim.