topic Re: My ee app in EE app and website

My ee app

Rpbeales — Thu, 14 Sep 2023 19:18:25 GMT

My ee app has not been working for weeks now. I can sign into the app but it does not come up with my info when signed in and instead on the profile just say NN. Has anyone else experienced or experiencing this problem and if so what is going on and how do I fix it or is this an ongoing problem that EE has

Re: My ee app

Leanne_T — Fri, 15 Sep 2023 07:16:41 GMT

Hi @Rpbeales

Thanks for coming here.

If you log into your My EE account online using a web browser can you view your full details?

Leanne 🙂

Re: My ee app

Rpbeales — Fri, 15 Sep 2023 20:17:19 GMT

Hi leanne

No it still does not let me see my details going through a Web a browser,

Re: My ee app

James_B — Sat, 16 Sep 2023 08:07:25 GMT

Hi @Rpbeales,

If you're seeing the same issue in the app and online, there may be a problem with your individual account.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help.

James