topic Re: Ee mobile app in EE app and website

Ee mobile app

Channyporter — Thu, 14 Sep 2023 17:35:36 GMT

Hiya I've recently got my ee contract and for some reason it won't let me log into the mobile app??? I can logg on using the Internet so my password and everything is right but my app just doesn't do anything when I put my password in any advise???

Re: Ee mobile app

Katie_B — Fri, 15 Sep 2023 07:04:38 GMT

Good morning @Channyporter.

Welcome to the EE Community.

Do you see an error message when trying to log in to the app?

What version of the app do you currently have?

Speak soon,

Katie

Re: Ee mobile app

Channyporter — Fri, 15 Sep 2023 07:54:26 GMT

I ended up ringing up and they sorted it I was still logged into my old contract account and it wasn't active so needed to change it to my new contract I wouldn't of had any idea so glad I rang up

Re: Ee mobile app

Katie_B — Fri, 15 Sep 2023 08:20:48 GMT

Thanks for letting us know @Channyporter.

Katie