https://community.ee.co.uk/t5/EE-app-and-website/Upgrade-issues/m-p/1294748#M46831 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3997710">@La62</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Are you able to put your SIM in another phone to receive the text? If not, I suggest speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> or popping into your <A href="https://ee.co.uk/store-finder" target="_blank">nearest EE Store</A>.<BR />Chris</P> Thu, 14 Sep 2023 16:35:48 GMT Christopher_G 2023-09-14T16:35:48Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrade-issues/m-p/1294708#M46827 <P>When trying to upgrade via the website and needs a pin conformation to a register number on your account a the trouble is when phone broken that doesn’t power up you can’t enter pin when you have given delivery address and email no options give on how to receive pin via text or email&nbsp;</P> Thu, 14 Sep 2023 14:28:35 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrade-issues/m-p/1294708#M46827 La62 2023-09-14T14:28:35Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrade-issues/m-p/1294748#M46831 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3997710">@La62</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Are you able to put your SIM in another phone to receive the text? If not, I suggest speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> or popping into your <A href="https://ee.co.uk/store-finder" target="_blank">nearest EE Store</A>.<BR />Chris</P> Thu, 14 Sep 2023 16:35:48 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrade-issues/m-p/1294748#M46831 Christopher_G 2023-09-14T16:35:48Z