topic Re: EE App confusion in EE app and website

EE App confusion

MartinGM — Wed, 13 Sep 2023 19:27:11 GMT

My EE App is exhibiting very odd behaviour

When I start it, it seems to direct me to EE's website where I have to enter my username and password.

Then it invites me to set up the PIN for the App.

When I have done that I get to the information I need.

But when I return to the App I have to go through this rigmarole again, including setting up the PIN.

I am never asked to enter the PIN I set up each time.

How do I get back to the situation where I opened the App, entered the PIN and saw my data?

Thanks

Chris_B — Wed, 13 Sep 2023 19:42:11 GMT

@MartinGM Are you login out of the app when you’re done with it ? If you are don’t just close it

MartinGM — Wed, 13 Sep 2023 21:38:37 GMT

I am NOT logging out of the App, I am just closing it.

But when I go back to it I have to login again, and set the PIN - which it fails to remember.

Also, the App is no longer available when I am offline.

Katie_B — Thu, 14 Sep 2023 07:09:20 GMT

What version of the app do you have?

Katie

MartinGM — Thu, 14 Sep 2023 08:08:22 GMT

Version 5.18.1

Katie_B — Thu, 14 Sep 2023 08:10:41 GMT

Thanks for getting back to me @MartinGM.

Are you able to delete the app and redownload?

Speak soon,

Katie

MartinGM — Thu, 14 Sep 2023 08:15:59 GMT

Hi Katie,

I now have version 5.21.1 and its working !

Thank you, and I should have thought of that myself.

I have no idea why it didn't update automatically but any its OK now.

Martin

Katie_B — Thu, 14 Sep 2023 08:18:01 GMT

Thanks for coming back and letting us know @MartinGM.

I'm glad this is now resolved for you.

Have a great day,

Katie