topic Re: Date must be after date of birth in EE app and website

Date must be after date of birth

podcfc67 — Wed, 13 Sep 2023 18:45:25 GMT

Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone

Re: Date must be after date of birth

podcfc67 — Wed, 13 Sep 2023 17:42:18 GMT

Did you get this resolved?

having the exact same issue

Re: Date must be after date of birth

podcfc67 — Wed, 13 Sep 2023 17:44:27 GMT

Did you get this resolved? Having the exact same issue

Re: Date must be after date of birth

James_B — Thu, 14 Sep 2023 06:53:45 GMT

Hi @podcfc67,

Welcome to the EE Community. 🙂

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: Date must be after date of birth

podcfc67 — Thu, 14 Sep 2023 08:08:01 GMT

Hi @James_B

Yes tried safari, chrome and edge. All have the same issue

Re: Date must be after date of birth

James_B — Thu, 14 Sep 2023 08:11:17 GMT

Thanks for checking @podcfc67

Please get in touch with our upgrades team on 150 so a member of the team can help.

They'll be able to report the issue with the website and process your order manually. As the website wouldn't allow you to complete your order, they'll be able to arrange for your discount to be applied manually.

James

Re: Date must be after date of birth

podcfc67 — Thu, 14 Sep 2023 08:12:38 GMT

Upgrades team? I am not currently an EE customer

Re: Date must be after date of birth

Kirigaya_Kazuto — Thu, 14 Sep 2023 08:19:24 GMT

Did you put in your DoB correctly? seems stupid to ask, but it's worth checking, sometimes poorly coded websites default to yor DoB to the current date unless you change it

Re: Date must be after date of birth

James_B — Thu, 14 Sep 2023 08:21:31 GMT

Apologies @podcfc67

If it's a new account, please call our sales team on 0800 956 6000.

Thanks

James

Re: Date must be after date of birth

podcfc67 — Thu, 14 Sep 2023 08:21:58 GMT

yeah tried all sorts: using the date picker, typing manually, etc.

Re: Date must be after date of birth

James5566 — Mon, 22 Apr 2024 19:00:16 GMT

This issue is still not fixed over 6 months later. Is there a work around?

Re: Date must be after date of birth

Katie_B — Tue, 23 Apr 2024 06:12:37 GMT

Hi @James5566.

I am sorry to hear you are experiencing this.

If you have tried another browser and this is still not working please give us a call on 0800 956 6000.

Katie