topic Re: naming the sims on my family plan account in EE app and website

naming the sims on my family plan account

RedS1lence — Thu, 23 Jun 2022 19:40:06 GMT

Hello

I currently have 2 sims on my family plan. One of which I managed to name as my daughter so it shows her name within the app. I activated her number online as I wasn't porting a number and it was her first phone.

I can't find any way to change the name of my 2nd sim to my other daughters name, online or in the app.

In fact, online it still shoes both accounts as telephone numbers whereas in the app I see 1 daughters name and the other as a phone number.

Is there any way to edit the 2nd sim into a name?

Thankyou

Re: naming the sims on my family plan account

XRaySpeX — Thu, 23 Jun 2022 19:57:40 GMT

@RedS1lence : You can't assign names to your mobile nos. in your online MyEE but you can in the app. Include both your daughters in your phone's Contacts & give the MyEE app permission to access your Contacts.

Re: naming the sims on my family plan account

Ja1966 — Sun, 21 Aug 2022 18:01:30 GMT

I haven’t got any we sims for my daughter’s as I don’t have any daughters and I want them cancelled immediately. I have never used we sims as you don’t get a reception in my property with ee mobile sims. So cancel this as I never received any sims or signed up for any ee sims this is a form of fraud.
I want this cancelled

Re: naming the sims on my family plan account

XRaySpeX — Fri, 07 Oct 2022 07:53:36 GMT

@Ja1966 : What do you want cancelled? If you have no EE SIMs you have nowt to cancel as far as EE is concerned.

Re: naming the sims on my family plan account

Lananeves09 — Sun, 13 Nov 2022 18:01:57 GMT

Hello

I have 2 sims contract, one is me and the other is my dad, however i found another number in the app which i don’t recognise it. How do I remove it from the app?

Re: naming the sims on my family plan account

XRaySpeX — Sun, 13 Nov 2022 18:25:54 GMT

@Lananeves09 : Are you on contract or PAYG?

Re: naming the sims on my family plan account

Leanne_T — Mon, 14 Nov 2022 07:35:24 GMT

Hi @Lananeves09

Thanks for coming to the community.

Do you have a smart watch or a tablet or any other device?

Are you being charged for this number?

Speak soon 🙂

Leanne.

Re: naming the sims on my family plan account

CLOU — Wed, 13 Sep 2023 09:04:47 GMT

Thanks for the clarification.

I've been with BT Mobile for a while and been able to set names for ease of reference. Anyone from EE want to comment on when this is going to be addressed as it is really annoying, and should be a very simple bit of code. The app solution is clunky and not useful when using a browser - hard to see why they signed that off for development.

Re: naming the sims on my family plan account

Katie_B — Wed, 13 Sep 2023 11:07:50 GMT

Hello @CLOU.

Welcome to the community.

The way to name your numbers on your account is allowing the app access to your contacts. This will change within your My EE and also update via the web.

Katie

Re: naming the sims on my family plan account

CLOU — Wed, 13 Sep 2023 12:04:02 GMT

Thanks Katie.
I’ve downloaded the app (just for this purpose) and can see their names on the app, but as others have said, i can’t see any change via a browser login. Do I have to wait for some syncing up to occur?
Either way, I found this tortuous compared with just assigning names myself.

Re: naming the sims on my family plan account

Katie_B — Wed, 13 Sep 2023 12:12:36 GMT

Thanks for getting back to me @CLOU.

This may not update right a way.

When did you download the app and allow access to contacts?

I understand this must be frustrating but please be assured this will update.

Katie

Re: naming the sims on my family plan account

Henewa54 — Thu, 26 Oct 2023 21:40:41 GMT

What is this stupid thing on this platform.How do I access my accounts and data.

Re: naming the sims on my family plan account

Christopher_G — Fri, 27 Oct 2023 07:08:59 GMT

Hi @Henewa54

You can access your accounts through EE Online.

Chris