topic Re: error when trying to link sim in EE app and website

error when trying to link sim

Tim149 — Sat, 26 Aug 2023 10:39:31 GMT

Hi,

I got a new PAYG sim card, when I try to link this sim on the app or website I get an error, to try again later.

Re: error when trying to link sim

Katie_B — Sat, 26 Aug 2023 12:10:52 GMT

Hello @Tim149.

Thanks for coming to the community.

I have sent you a private message.

Speak soon,

Katie

Re: error when trying to link sim

Tim149 — Sat, 26 Aug 2023 16:03:13 GMT

Can someone actually help me? You have DM'ed me, I have replied. No reply back or help received.

Re: error when trying to link sim

Katie_B — Tue, 29 Aug 2023 07:45:38 GMT

Hello @Tim149.

When you have a moment please check your community inbox. I have got back to you now.

Katie 🙂

Re: error when trying to link sim

fahadijee — Tue, 12 Sep 2023 16:03:40 GMT

Hi, I'm also having the same issue, could you help me please.

Re: error when trying to link sim

Christopher_G — Tue, 12 Sep 2023 17:47:05 GMT

Hi @fahadijee

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to link the account for you on our side.

Chris

Re: error when trying to link sim

Tejan7867 — Fri, 29 Sep 2023 03:11:08 GMT

I am also having the same issue

Re: error when trying to link sim

Christopher_G — Fri, 29 Sep 2023 06:57:27 GMT

Hi @Tejan7867

Welcome to the community.

Does your phone have a credit balance or an active pack? You can check on our automated 150 service. Once it does, you should then be able to link your account.

Chris