https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293807#M46710 <P>Like others I cannot use either the app or website. The website will not let me log on, there’s just a generic sorry there’s a problem message. I’ve tried three different browsers on three different devices (iOS, Android and Windows operating systems).<BR />The app lets me log in but I cannot access the bills and payments section or plans and subscriptions.<BR />I have cleared caches and uninstalled and reinstalled several times. I have live chatted and spoken both to one of your customer service agents and one of the technical guys. I did everything he suggested, to no avail and was told a ticket would be raised to pass it on to whoever. This was almost two weeks ago. Nothing has changed and I don’t have the intestinal fortitude to phone again. Is anyone in a position to tell me anything useful about when this widespread problem will be resolved?</P><P>Using app version 5.21.0<BR /><BR /></P> Tue, 12 Sep 2023 09:44:50 GMT GC38 2023-09-12T09:44:50Z https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293807#M46710 <P>Like others I cannot use either the app or website. The website will not let me log on, there’s just a generic sorry there’s a problem message. I’ve tried three different browsers on three different devices (iOS, Android and Windows operating systems).<BR />The app lets me log in but I cannot access the bills and payments section or plans and subscriptions.<BR />I have cleared caches and uninstalled and reinstalled several times. I have live chatted and spoken both to one of your customer service agents and one of the technical guys. I did everything he suggested, to no avail and was told a ticket would be raised to pass it on to whoever. This was almost two weeks ago. Nothing has changed and I don’t have the intestinal fortitude to phone again. Is anyone in a position to tell me anything useful about when this widespread problem will be resolved?</P><P>Using app version 5.21.0<BR /><BR /></P> Tue, 12 Sep 2023 09:44:50 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293807#M46710 GC38 2023-09-12T09:44:50Z https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293809#M46711 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Kirigaya_Kazuto_0-1694512003286.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/27364i6520A4AE9DAD4B65/image-size/medium?v=v2&amp;px=400" role="button" title="Kirigaya_Kazuto_0-1694512003286.png" alt="Kirigaya_Kazuto_0-1694512003286.png" /></span></P><P>&nbsp;</P> Tue, 12 Sep 2023 09:46:48 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293809#M46711 Kirigaya_Kazuto 2023-09-12T09:46:48Z https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293871#M46712 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3837738">@GC38</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm not sure why you're having this problem. I've done some tests on my own personal account and can log in and out with no problem.</P> <P>I can only suggest continuing to speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">technical support team</A> so they can check on the ticket that they raised for you.<BR />Chris</P> Tue, 12 Sep 2023 11:40:31 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-failure/m-p/1293871#M46712 Christopher_G 2023-09-12T11:40:31Z