topic Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW in EE app and website

SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

JaeSikLee — Tue, 28 Feb 2023 23:16:15 GMT

"SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW"

This message keep showing up when I trying to login from computer and mobile (tried with different browsers, Chrome, Edge, etc)

Seems this is not temporary issue because I'm the only one who experiencing this.

How to fix it?

Leanne_T — Wed, 01 Mar 2023 08:26:59 GMT

Thanks for coming here.

How long have you had this message showing?

Can you access your My EE account this morning?

Leanne 🙂

Carlo60 — Mon, 11 Sep 2023 23:35:39 GMT

Same problem. I can login and I can see my account but nothing else. The message is: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW."

Any ideas on how to resolve? Thanks.

Katie_B — Tue, 12 Sep 2023 06:55:32 GMT

Good morning @Carlo60.

Are you trying to log in to your My EE online or the My EE app?

Katie