topic Website issue in EE app and website

Website issue

ShaneMcS — Mon, 11 Sep 2023 08:21:13 GMT

Hi I keep getting this error message when trying to order an Iphone on your website. When you're trying to view the product this error mesage keeps coming up.

Re: Website issue

Christopher_G — Mon, 11 Sep 2023 10:18:22 GMT

Hi @ShaneMcS

Welcome to the community.

I'm sorry to hear that. Could you give it a try on another device or browser and let me know if it does the same thing please?
Chris

Re: Website issue

ShaneMcS — Mon, 11 Sep 2023 10:20:09 GMT

I have tried from 2 desktops using different connections and the outcome is the same.

Re: Website issue

Christopher_G — Mon, 11 Sep 2023 10:30:42 GMT

OK, thanks for trying, @ShaneMcS

Is it an upgrade or a new connection?

Chris

Re: Website issue

ShaneMcS — Mon, 11 Sep 2023 10:34:39 GMT

I'm basically trying to price an iphone 14 pro with my 50% colleague discount but the website isn't letting me. Am I able to just do this instore?

Re: Website issue

Christopher_G — Mon, 11 Sep 2023 11:02:48 GMT

Thanks for explaining, @ShaneMcS

I've sent you a private message with some information on how to order.

Chris