topic Re: linking sim to application in EE app and website

linking sim to application

pitchayut — Sun, 10 Sep 2023 17:39:28 GMT

when I got sms and linking it's said

We’re having trouble linking your products

You can try linking again or come back later when we’ve fixed things.

James_B — Mon, 11 Sep 2023 07:08:51 GMT

Welcome to the EE Community. 🙂

Is it a brand new SIM?

Is it pay as you go or pay monthly?

Are you transferring a number from another network?

James

pitchayut — Mon, 11 Sep 2023 07:36:02 GMT

It’s brand new sim I just bought it from ee store It’s pay as you go

James_B — Mon, 11 Sep 2023 07:58:15 GMT

It can sometimes take around 24 hours from activation before the number is recognised by My EE.

When did you first use the SIM?

James

pitchayut — Mon, 11 Sep 2023 10:28:02 GMT

Yes my first time use sim bought it and use then back home instead and I
can’t connect to applications to see my ee sim or to manage my package

James_B — Mon, 11 Sep 2023 10:34:02 GMT

Have 24 hours past since you made your first call/text?

James

pitchayut — Mon, 11 Sep 2023 17:46:51 GMT

yes, I just know that application has maintanace

James_B — Tue, 12 Sep 2023 07:22:50 GMT

Please get in touch with Customer Care so a member of the team can help you link your account.

They'll be happy to help. 🙂

James