topic Re: Itemised usage in EE app and website

Itemised usage

Kevin123123 — Sat, 25 Mar 2023 08:19:31 GMT

EE told me I would be able to see my itemised usage within a couple of hours on the app/logging in.. that was 2 days so. Another agent now tells me itemised billing is only available monthly on the invoice?!
what is going on ?!

Re: Itemised usage

Chris_B — Sat, 25 Mar 2023 08:27:26 GMT

@Kevin123123 Itemised billing starts from when you requested it and you need to be billed to receive an itemised bill, it’s not on going tracking usage. It’s even called itemised billing.

Re: Itemised usage

Kevin123123 — Sun, 26 Mar 2023 14:53:11 GMT

Maybe EE agents need to be aware of this as they advised that is what I needed - Itemised Billing. Therefore, EE added itemised billing to my account on 23rd March and clearly stated "this feature will be available to you within the next few hours". EE have also confirmed I can see itemised billing albeit 2-3 days later?! All depends on who you speak to and looks like I will have to wait for next month to see how soon I can access the itemised outgoing calls.

Re: Itemised usage

paul03631 — Tue, 28 Mar 2023 11:31:00 GMT

You *can* actually see your usage "as you go" provided you have itemised billing on your account.

In MyEE go to Data and Usage > Extra Charges > See Itemised Usage and select from Calls, Texts or Data either inside or outside your allowance. (Inside your allowance will show all calls /texts that do not incur an extra charge usually within a couple of hours of the call being made/text sent).

There was an issue on my account over the past month (CS said that there was a general ticket for this so not just me impacted) where this wasn't showing but it's now been fixed. The OP may have been impacted by the same issue.

Re: Itemised usage

Kevin123123 — Wed, 29 Mar 2023 11:38:29 GMT

Ideal, thank you.

Re: Itemised usage

Dawnj1984 — Sat, 15 Apr 2023 22:20:32 GMT

I dont think it has been fixed, I've been able to get on and view my itemised usage but now I can't, keeps coming up with an error message on extra charges. It's saying no itemised charges this month.

Re: Itemised usage

Katie_B — Sun, 16 Apr 2023 06:47:28 GMT

Thanks for coming here and letting us know this is still persisting @Dawnj1984.

I would recommend speaking with our customer care team who can refresh your account.

Please be sure to keep us updated here on this thread.

Katie

Re: Itemised usage

Ch1958 — Fri, 09 Jun 2023 03:09:09 GMT

This is still an issue.

Re: Itemised usage

James_B — Fri, 09 Jun 2023 06:57:14 GMT

Hi @Ch1958,

Welcome to the EE Community. 🙂

Are you paying for itemised billing?

James

Re: Itemised usage

Kevin123123 — Sun, 11 Jun 2023 10:08:35 GMT

Yes

Re: Itemised usage

Kevin123123 — Sun, 11 Jun 2023 10:14:34 GMT

Exactly what I get! yet another random time it will show / itemise all outgoing calls and texts - so frustrating.

Doesn't help when the EE chat advisors all say different things, I've been told that 'i'm not able to view it there's no such thing! .... 'you dont have itemised billing' (clearly i do and they have failed to check).... 'allow 7 days'... ' give it 24 hrs'... 'whats your IP address'?!!... 'it's to do with you browser.'..!

Re: Itemised usage

Kevin123123 — Sun, 11 Jun 2023 10:27:20 GMT

The itemised calls and texts are itemised under Itemised Usage and you should be able to view outgoing calls and texts from when last made give or take a few hours..

Re: Itemised usage

Ch1958 — Sun, 11 Jun 2023 16:36:54 GMT

Yes.

Sometimes and can get current usage go into it open up the itemised items and it says no itemised charges as above Dawnj1984

Re: Itemised usage

Leanne_T — Mon, 12 Jun 2023 06:42:07 GMT

Hi @Ch1958

If you text BALANCE to 150, does the reply show any extra charges?

Leanne.

Re: Itemised usage

MGR628 — Sat, 09 Sep 2023 18:47:16 GMT

I have exactly the same frustration! For a communication company the information available and the interface is REALLY poor!

Re: Itemised usage

MGR628 — Sat, 09 Sep 2023 18:51:23 GMT

IT DOESNT WORK!! I HAVE TRIED THIS NUMEROUS TIMES AND OVER MANY MONTHS. REALLY POOR !

Re: Itemised usage

Chris_B — Sat, 09 Sep 2023 18:57:26 GMT

@MGR628 Why are you shouting it’s considered rude.

Re: Itemised usage

Leanne_T — Sun, 10 Sep 2023 07:08:37 GMT

Hi @MGR628

Are you currently paying for itemised billing?

If so, what happens if you view the bills in your My EE?

Leanne 🙂

Re: Itemised usage

Ch1958 — Sun, 10 Sep 2023 12:52:06 GMT

Yes I am.

I can look at my past bills online but I don't need to as have hard copy.

I used to be able to see real time use so that I could check on my teenage daughter.

I have since been told that EE no longer offer this service

Re: Itemised usage

Leanne_T — Sun, 10 Sep 2023 13:48:22 GMT

Hi @Ch1958

If you text BALANCE from your daughters phone, does the reply show the usage details?

Leanne.