topic Re: New Pay Monthly account in EE app and website

New Pay Monthly account

bdg051 — Sat, 09 Sep 2023 14:53:20 GMT

Hi,

i've just signed up to a new Pay monthly sim. I used my email which I forgot already has a PAYG sim linked to it. Will this cause an issue when i get my new pay monthly sim? Or do I need to delete the PAYG sim from my account as i no longer use it

Re: New Pay Monthly account

Schockwave — Sat, 09 Sep 2023 15:33:14 GMT

Hello @bdg051 ,

Welcome to the community,

You say you signed up to a new pay monthly sim, so I take it you did not upgrade to a contract from a pay as you go, is that right?

If that is the case, then you will have a new number, but if you upgraded, which you should have done, then you would have kept the same number and can continue to use the same SIM card.

I would also suggest ringing customer service to reset your account, so that you can log-in to your account, as you cannot log-in to your contract account, hope that helps.

Re: New Pay Monthly account

bdg051 — Sat, 09 Sep 2023 17:19:55 GMT

The PAYG number is old very old. Completely forgot about it. I'm currently moving from o2 to EE. So should i still get in touch even though i dont care about the payg ee number that already exists on my email?

Re: New Pay Monthly account

XRaySpeX — Sat, 09 Sep 2023 18:33:33 GMT

You can't mix contract & PAYG under the same MyEE.

Re: New Pay Monthly account

bdg051 — Sat, 09 Sep 2023 20:33:11 GMT

Thanks for letting me know, I'll ring them in the morning and get the to reset my account and remove PAYG number from it

Re: New Pay Monthly account

Schockwave — Sat, 09 Sep 2023 20:59:03 GMT

@bdg051 , you are welcome, glad we could help.