topic Re: Can't link sim to account in EE app and website

Can't link sim to account

Bingo232 — Fri, 08 Sep 2023 08:05:07 GMT

I bought a pay as you go sim card. Registered a new EE account but I can't link my sim via desktop and mobile app. After some research, I know this is an ongoing issue for weeks now, but I am in a foreign country (USA) now and I can't make international calls at the moment (I heard the wait is awfully long).

"We're having trouble linking your products. You can try linking again or come back later when we've fixed things."

Is EE ever going to fix this or should I just have someone bring over another sim from a different provider? It's frustrating cuz I don't know my balance and I don't know when to top up!!

Re: Can't link sim to account

James_B — Fri, 08 Sep 2023 10:23:10 GMT

Hi @Bingo232,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems linking your phone number to your My EE account.

Please get in touch with Technical Support when you return to the UK so a member of the team can help you get up and running.

Thanks

James

Re: Can't link sim to account

James_B — Fri, 08 Sep 2023 12:20:36 GMT

Hi @victoriapham,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can help you get your account set up.

Thanks

James

Re: Can't link sim to account

XRaySpeX — Fri, 08 Sep 2023 21:39:36 GMT

@James_B : @victoriapham has never posted a post ! 😉

Re: Can't link sim to account

Leanne_T — Sat, 09 Sep 2023 07:16:29 GMT

Hi @XRaySpeX

Looks like the post has been deleted, thanks 🙂

Leanne.