topic App not linking in EE app and website

App not linking

Elliemunro1 — Fri, 08 Sep 2023 12:43:50 GMT

I just got my pay as you go SIM card, and my number has just been brought over from Three today. I am trying to link my phone to the EE app so I know how much data I have etc and for when I need to renew the pack next month. It’s saying it’s linked when I done it then I go onto the app and it’s still coming up with saying please link a product to see you data usage, calls etc. is there a way I can fix this so I can see it?

Re: App not linking

James_B — Fri, 08 Sep 2023 15:23:49 GMT

Hi @Elliemunro1,

Welcome to the EE Community. 🙂

As your number transfer has just completed, please allow 24 hours and try to register with My EE again.

Please let us know if your continue to see the same issue.

Thanks

James