topic Re: EE App in EE app and website

EE App

Anusan93 — Tue, 05 Sep 2023 21:14:23 GMT

It’s useful

Re: EE App

Leanne_T — Wed, 06 Sep 2023 07:28:42 GMT

Hi @Anusan93

Thanks for coming here and leaving this feedback 🙂

Let us know if there is anything we can help you with.

Leanne.

Re: EE App

Patt1 — Wed, 06 Sep 2023 08:14:53 GMT

When it works.

Re: EE App

Leanne_T — Wed, 06 Sep 2023 08:43:04 GMT

Hi @Patt1

Are you unable to access your My EE account this morning?

Leanne.

Re: EE App

Patt1 — Wed, 06 Sep 2023 09:55:16 GMT

I can but navigating it like looking at bills or extra charges runs into issues. Very slow & buggy.

Re: EE App

Leanne_T — Wed, 06 Sep 2023 10:13:33 GMT

I am sorry to hear this @Patt1

Have you tried deleting and reinstalling the app?

Does this happen when connected to WiFi and using mobile data?

Leanne 🙂

Re: EE App

Patt1 — Wed, 06 Sep 2023 10:58:22 GMT

Yes to all and as this is happening on 3 of my device s - laptop- iPhone- Amazon Fire 8 tablet, website is worse than the app, it's a wider problem. You only have to look at the comments on here & twitter. It's a big problem for a lot of your customers.

Re: EE App

Leanne_T — Wed, 06 Sep 2023 12:15:31 GMT

Hi @Patt1

If this is happening on multiple devices, please report this to our mobile care team on 150 they will raise a support ticket for your My EE to be looked into.

Leanne.

Re: EE App

Patt1 — Wed, 06 Sep 2023 12:39:12 GMT

I won't call them as there is a high volume of calls, can you report it back to them please. I sent them a tweet which hasn't been answered yet, if you get back to me on Twitter then I can also send you the details.

Re: EE App

Leanne_T — Thu, 07 Sep 2023 08:17:20 GMT

Sorry we have no account or Social Media access on the community @Patt1

If you can get in touch when you get the chance the team will be happy to help 🙂

Leanne.