topic Trying to link SIM to account after transfer from Plusnet in EE app and website

Trying to link SIM to account after transfer from Plusnet

Soliferum — Tue, 05 Sep 2023 15:06:21 GMT

Hi, I'm trying to link my SIM to my account but I'm getting:
"We were unable to generate a passcode. Please try again later"
I'm on a pay monthly SIM, recently transferred across from Plusnet mobile. Phone can make calls and receive texts.

Any thoughts?

Thanks!

Re: Trying to link SIM to account after transfer from Plusnet

James_B — Tue, 05 Sep 2023 17:19:14 GMT

Hi @Soliferum,

Welcome to the EE Community. 🙂

When did you number transfer complete?

James

Re: Trying to link SIM to account after transfer from Plusnet

Soliferum — Tue, 05 Sep 2023 18:03:57 GMT

Order was completed on the 1st Sept, was told it would be transferred within 24 hours.

Ta!

Re: Trying to link SIM to account after transfer from Plusnet

Katie_B — Wed, 06 Sep 2023 07:17:17 GMT

Thanks for getting back to us.

Are you able to confirm if your ported number is now active?

Katie

Re: Trying to link SIM to account after transfer from Plusnet

Soliferum — Wed, 06 Sep 2023 07:44:05 GMT

Yes, I can receive calls fine this morning. I'll try and link it again this evening (it's the kids phone so it'll have to wait until he's back from school)
Thanks!

Re: Trying to link SIM to account after transfer from Plusnet

Katie_B — Wed, 06 Sep 2023 07:48:21 GMT

Thanks for confirming @Soliferum.

Please come back and let us know how you get on this evening.

Katie