topic Re: Removing a device from my account in EE app and website

Removing a device from my account

Alison191283 — Mon, 04 Sep 2023 15:23:50 GMT

when I log into my ee account I can see my ex husbands phone. I have already contacted customer services to have this removed as I don’t have access to take it off.

How can this be removed?

Re: Removing a device from my account

James_B — Mon, 04 Sep 2023 17:23:22 GMT

Hi @Alison191283,

Welcome to the EE Community. 🙂

What were you advised when you contacted Customer Care?

Is the phone in your name?

James

Re: Removing a device from my account

Alison191283 — Mon, 04 Sep 2023 18:15:43 GMT

Hi, I was advised it was fixed and the next time I logged in I wouldn’t be able to see his name appear.
I can’t see his account details and the account and phone is in his name only, but it comes up as a default on my list of accounts to pick.
there is no option to remove it otherwise I would have.

hope that helps. I can attach a picture if need be.
Thanks

Alison

Re: Removing a device from my account

Katie_B — Tue, 05 Sep 2023 07:14:11 GMT

Hi @Alison191283.

Thanks for getting back to us.

When was this removed from your billing account?

Katie

Re: Removing a device from my account

Alison191283 — Tue, 05 Sep 2023 12:42:32 GMT

I have never had this phone on my billing account. It has always been in his name and his own account.
The drop down shows his name and iPhone type and renewal date and today when I click on it I can see his full plan details.
I really shouldn’t have access to this at all.
thanks

Re: Removing a device from my account

Katie_B — Tue, 05 Sep 2023 12:49:09 GMT

Hi @Alison191283.

I would recommend getting in touch with our customer care team again so this can be looked into further.

Katie

Re: Removing a device from my account

Alison191283 — Tue, 05 Sep 2023 13:28:57 GMT

Thanks Katie.
I will do that.
thanks