topic Re: Re: My ee app not working in EE app and website

Re: My ee app not working

Gin82 — Mon, 04 Sep 2023 09:58:20 GMT

Same to me. Can't log in to App

Gin82 — Mon, 04 Sep 2023 10:00:53 GMT

Yes but not helped

James_B — Mon, 04 Sep 2023 10:53:04 GMT

Welcome to the EE Community. 🙂

What happens when you try to login to My EE?

James

Gin82 — Mon, 04 Sep 2023 11:11:33 GMT

After password not login.. and thats it. Nothing going on

Schockwave — Mon, 04 Sep 2023 11:16:05 GMT

@Gin82 , have you uninstalled and reinstalled the app? Are you able to log-in to your account via the website and have you cleared the cache?

If none of this works, I would suggest ringing customer service so that they can reset your account.

Gin82 — Mon, 04 Sep 2023 11:22:34 GMT

Yes

All done but unsuccsesful

Leanne_T — Mon, 04 Sep 2023 13:04:56 GMT

Which device are you using?

Can you access your My EE account using a web browser?

Leanne 🙂