topic Re: Finding an itemised bill on my EE Mobile in EE app and website

Finding an itemised bill on my EE Mobile

leevb — Thu, 04 May 2023 16:33:19 GMT

I have both broadband and a mobile with EE.

On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great. However, on my mobile I no longer have this. How do I see an itemised mobile phone bill.

Re: Finding an itemised bill on my EE Mobile

XRaySpeX — Thu, 04 May 2023 16:39:18 GMT

You can only get a record of outgoing calls on mobile if you have bought Itemised Billing for £2.50 pm. It is not retrospective.

Re: Finding an itemised bill on my EE Mobile

Tanny3 — Sun, 03 Sep 2023 21:09:16 GMT

Itemised numbers for phone number xxxxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Finding an itemised bill on my EE Mobile

Christopher_G — Mon, 04 Sep 2023 06:46:23 GMT

Hi @Tanny3

Welcome to the community

You can download copies of your bills on your My EE account. If you already pay for itemised bills, they'll be fully itemised.

Chris

Re: Finding an itemised bill on my EE Mobile

leevb — Mon, 04 Sep 2023 07:15:36 GMT

A bit of a con to pay extra money for an items bill. It does not even show me how much my monthly direct debit it.

Re: Finding an itemised bill on my EE Mobile

Christopher_G — Mon, 04 Sep 2023 07:26:20 GMT

Hi @leevb

The first page of the bill shows you the amount due for the next Direct Debit. The third page shows you your monthly charge, plus any extras for that month, if any.

Chris

Re: Finding an itemised bill on my EE Mobile

leevb — Mon, 04 Sep 2023 13:19:09 GMT

Not on my account I do not see the amount of the Direct Debit and why should I pay extra to get this info and an itemised statement.

Re: Finding an itemised bill on my EE Mobile

Christopher_G — Mon, 04 Sep 2023 13:36:23 GMT

The chargeable itemisation is to see an itemisation of outgoing calls and messages, @leevb. You should be able to see the amount due on the first page of the bill, even if you aren't paying for itemisation. If your bills aren't showing correctly, I recommend speaking to our Mobile Care team so they can look into it for you.

Chris

Re: Finding an itemised bill on my EE Mobile

Tanny3 — Mon, 04 Sep 2023 14:23:33 GMT

Looking for a number yesterday called from 989 to 023 mobile ending

Re: Finding an itemised bill on my EE Mobile

Christopher_G — Mon, 04 Sep 2023 14:37:43 GMT

Hi @Tanny3

We don't have access to your account here in the community. If you speak to our Mobile Care team, they may be able to help you.

Chris

Re: Finding an itemised bill on my EE Mobile

Chintanchhayani — Thu, 07 Dec 2023 10:35:17 GMT

I need itemized network bill

Re: Finding an itemised bill on my EE Mobile

James_B — Thu, 07 Dec 2023 10:56:56 GMT

Hi @Chintanchhayani,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care if you'd like to activate itemised billing on your account.

The team will be happy to help.

James

Re: Finding an itemised bill on my EE Mobile

Con2013 — Mon, 31 Mar 2025 03:46:41 GMT

I only have mobile

Re: Finding an itemised bill on my EE Mobile

Michael_D — Mon, 31 Mar 2025 08:54:43 GMT

Hi @Con2013

Thanks for coming to the community.

Do you currently pay for itemised billing? This would be the only way that that you'd see a fully itemised bill.

You can set up itemised billing with our customer service guides for £2.50 per month, but this would only show itemisation for the next bill and not be back dated.

If you don't have an itemised bill, your bill will still show any chargeable calls and texts.

Michael

Re: Finding an itemised bill on my EE Mobile

FYB — Tue, 01 Apr 2025 20:46:48 GMT

How do I see an itemised mobile phone bill.

Re: Finding an itemised bill on my EE Mobile

Alex_H — Wed, 02 Apr 2025 08:29:25 GMT

Hi @FYB,

Welcome to the EE Community

If you pay the monthly charge to get itemised billing, you can access the itemised information in your online account in the usage section and by downloading the PDF of your bill in the Bills and Payments section.

If you do not pay for itemised billing, your free calls and texts would not be itemised, only any chargeable calls or texts made would be itemised and can be accessed the same place as above.

If you do not have itemised billing currently but would like to add it for the future you can call us on 150 and one of our guides can set it up for you. Setting it up now wont backdate for previous calls/texts though.

Alex