topic Cannot view plans and data usage on myEE app in EE app and website

Cannot view plans and data usage on myEE app

Triaz-08 — Sun, 03 Sep 2023 13:34:14 GMT

The myEE app is without doubt one of the worst apps I've ever used from a mobile provider. There is always something wrong with the app/service. Currently I cannot access my plans and data. Instead I get a message from the control centre informing me of an issue. And before you ask, I have cleared my app cache and even u installed.

It's truly exhausting trying to get anything useful from this app. I should be refunded for all the time spent trying to get this useless app to work.

Re: Cannot view plans and data usage on myEE app

Schockwave — Sun, 03 Sep 2023 14:30:13 GMT

Hello @Triaz-08 ,

Welcome to the community,

Are you able to log in to your account via the website?

I would suggest ringing customer service, so that they can reset your account, most customers do not have a problem with the app.

Re: Cannot view plans and data usage on myEE app

Bushraa — Sun, 05 Nov 2023 17:13:41 GMT

How to see my data plan

Re: Cannot view plans and data usage on myEE app

Katie_B — Mon, 06 Nov 2023 07:42:00 GMT

Hello @Bushraa.

You can see your plan by logging in to the EE app or EE online.

Katie