topic Can’t link my sim to my account on EE app. in EE app and website

Can’t link my sim to my account on EE app.

pizzaman2661 — Fri, 01 Sep 2023 21:18:39 GMT

Recently switched to EE from Bt and it is a disaster. I can open my EE app and even link my wife’s mobile sim to it but it simply won’t accept my mobile sim - even though my mobile number is shown in my account profile! So I can’t actually manage my account, turn on roaming, see my bills or any functionality. Can anyone out there help me ?

Re: Can’t link my sim to my account on EE app.

Christopher_G — Sat, 02 Sep 2023 06:55:21 GMT

Hi @pizzaman2661

Welcome to the community.

I'm sorry to hear that you're having a problem with linking your accounts. I recommend speaking to our Mobile Care team so they can link it from our side for you.

Chris

Re: Can’t link my sim to my account on EE app.

XRAD_PG — Fri, 22 Sep 2023 20:04:47 GMT

I am having this problem too . I am also unable to change my number to my old number

Re: Can’t link my sim to my account on EE app.

Christopher_G — Sat, 23 Sep 2023 06:27:20 GMT

Hi @XRAD_PG

Welcome to the community.

Are you transferring your number from another network? Could you check the pack and balance by calling 150 please? Usually topping up or selecting the pack on the automated service allows you to then link your account.
Chris

Re: Can’t link my sim to my account on EE app.

pizzaman2661 — Sat, 23 Sep 2023 08:11:26 GMT

Thanks. Contacted 150 and finally got it all sorted. Cheers.

Sent from my iPhone

Re: Can’t link my sim to my account on EE app.

Christopher_G — Sat, 23 Sep 2023 08:15:20 GMT

Good stuff, thanks for letting us know, @pizzaman2661

Chris