topic Re: Log in in EE app and website

Log in

tintoforey — Fri, 01 Sep 2023 12:23:05 GMT

Really annoying because in order to log into the EE app I have to re register & create a PIN on the normal website nearly every time…surely this is a bug ?

Re: Log in

Alex_M — Fri, 01 Sep 2023 13:34:32 GMT

Hi @tintoforey,

This doesn't seem right. What is prompting you to re-register - is it showing an error message when you try to log in using your credentials?

Is it an Android or iPhone? On androids, you might find that clearing the app cache + data will help.

Thanks,
Alex

Re: Log in

tintoforey — Wed, 06 Sep 2023 08:29:02 GMT

I try to log in via & it asks me if it’s OK to go to the web site…I have to enter for my user ID & password then prompts me to set up a PIN again.

This doesn’t happen every time but it really shouldn’t happen at all.

Re: Log in

tintoforey — Wed, 06 Sep 2023 08:35:44 GMT

It’s an iPad and it doesn’t happen all the time. When it does then I’ll take a screen shot of the sequence & post it on here.