topic Stupid useless app in EE app and website

Stupid useless app

Rammylass17 — Tue, 29 Aug 2023 19:20:59 GMT

The ee app is not working yet again.Live chat was so unhelpful giving me impossible advice sending me stupid links.I have had 4 mini strikes really don’t need this ee.Inly wanna know how much my bill is.The app hasn’t worked for over 24 hrs plus I never ever get more than half a bar signal.Time to leave I think😡

Re: Stupid useless app

Northerner — Tue, 29 Aug 2023 19:40:07 GMT

Hi @Rammylass17

Have you tried logging into your online account.

You can also text BA to 150 for the balance and BILL for your current bill.

Thanks

Re: Stupid useless app

Rammylass17 — Tue, 29 Aug 2023 20:16:39 GMT

Thank you.Tried to log in way too much today my heads spinning.It takes forever to load then says it’s our fault not yours.Please try again later.Leaving ee too many problems lately.

Re: Stupid useless app

Christopher_G — Wed, 30 Aug 2023 06:55:26 GMT

Could you try deleting and redownloading the app please, @Rammylass17?

Let me know if it works any better after that.

Chris

Re: Stupid useless app

Rozza1966 — Fri, 19 Jan 2024 09:39:34 GMT

I bloody agree all I want to do is get into my account fgs this is a joke , are they getting this App off Fujitsu

Re: Stupid useless app

Christopher_G — Fri, 19 Jan 2024 12:10:05 GMT

Hi @Rozza1966

Welcome to the community.

What is the problem that you're having with the app?

Chris