topic Unable to "log me in" but I'm already logged in in EE app and website

Unable to "log me in" but I'm already logged in

Riconline — Mon, 28 Aug 2023 15:20:52 GMT

Hi Everyone,

I'm trying to look for sim only data deals that are on a monthly roll over and upon selecting the "log in to see deals" option as I'm an EE customer already, I get taken to the login screen, enter my details only to get a yellow banner with an error saying "Unfortunately we were unable to log you in", but I'm already logged in! How many areas or times do I need to be logged in or log myself in? I keep getting redirected between the app and the browser version of the website and can't get to these "deals".

Can someone help?

Thanks!

Eric

Re: Unable to "log me in" but I'm already logged in

Katie_B — Tue, 29 Aug 2023 08:02:27 GMT

Hello @Riconline.

Welcome to the community.

Since your post yesterday afternoon have you been able to log in to your My EE and not see this error?

Katie

Re: Unable to "log me in" but I'm already logged in

Nick239 — Sat, 25 Jan 2025 12:42:33 GMT

It's still doing it now a year later.. it hasn't been fixed its still broken, the techs ate lazy and the sub par way these problems are approached is a joke to customer service.. I never had these problems as a BT customer and cannot wait to get away from EE