topic Re: Phone number not linking to EE account in EE app and website

Phone number not linking to EE account

Profile closed — Sun, 27 Aug 2023 17:24:33 GMT

Hi. I decided to join EE and get a pay as you go SIM card and after putting it into my phone, I can't link it to my EE account. It just keeps saying to try again later. Tried again later and still nothing. Might I be doing something wrong? Thanks:)

Re: Phone number not linking to EE account

Profile closed — Sun, 27 Aug 2023 19:33:39 GMT

Re: Phone number not linking to EE account

Katie_B — Tue, 29 Aug 2023 07:53:59 GMT

Good morning @oskarpiwowarski.

Welcome to the community.

I am sorry to hear this.

I have sent you a private message to gather more information.

Katie

Re: Phone number not linking to EE account

TD22x — Thu, 31 Aug 2023 17:19:01 GMT

Hi,

I have the same problem. Its not letting me link my phone device to my ee account.

Re: Phone number not linking to EE account

Leanne_T — Thu, 31 Aug 2023 17:21:11 GMT

Hi @TD22x

Do you have an existing EE account?

Is SIM card pay as you go or pay monthly?

Leanne.

Re: Phone number not linking to EE account

TD22x — Fri, 01 Sep 2023 18:38:38 GMT

Yes I have an existing EE account. Since the 3G network is being switched off i purchased a new sim card - pay as you go.