topic Re: EE website account home page only option is to link products, no other options in EE app and website

EE website account home page only option is to link products, no other options

31mk — Fri, 25 Aug 2023 14:40:34 GMT

when I log in to EE website the only option on the home page is to link products, no other options I have already linked a mobile number to the account but can't manage or view details about the mobile number at all, when I click on the home tab again it brings me back to the same page I have tried linking the number again and it just tells me it is already linked, I have only had this problem since new EE website layout I hate it, please go back to the old layout it was much easier to use I could easily see all detail about my account and manage my mobile phone

any help is appreciated and would like to know if anybody else is having same problem

Re: EE website account home page only option is to link products, no other options

Katie_B — Fri, 25 Aug 2023 15:20:59 GMT

Hello @31mk.

I am sorry to hear this is happening.

Have you previously been able to access your My EE account?

Do you see the same issue with the EE App?

Speak soon,

Katie

Re: EE website account home page only option is to link products, no other options

31mk — Fri, 25 Aug 2023 17:06:27 GMT

hello Katie

I have previously been able to use my EE account fine and manage my numbers, buy add-on or packs and look at my balance.

I have only been having this problem since the website layout changed, when the website had the old layout I could click the MyEE icon at the top of the page and do things as mentioned above

since the new layout of the account home screen was introduced it doesn't give me any of these options, I now only have the option to link a product to my account after logging in

I know I still have my mobile number linked to my account because when I try adding the number again it tells me that I have already linked the number the same happens on the app

Re: EE website account home page only option is to link products, no other options

Katie_B — Fri, 25 Aug 2023 17:48:56 GMT

Hi @31mk.

Have you tried selecting the menu option on the left hand side then clicking home?

Katie

Re: EE website account home page only option is to link products, no other options

31mk — Fri, 25 Aug 2023 19:41:31 GMT

Hi @katie

This Is The Screen I see when I log in to the website and app when I press the home tab it goes back to this page, no option to see any detail or manage my number, buy add-ons, packs or see my balance it has only been like this since the new website was introduced

Re: EE website account home page only option is to link products, no other options

XRaySpeX — Fri, 25 Aug 2023 21:10:46 GMT

That suggests that you have no products linked to the MyEE you are logged into. Try linking your mobile no. again.

Either that or you are not now logging into the same MyEE as you used to.

Re: EE website account home page only option is to link products, no other options

31mk — Sat, 26 Aug 2023 14:54:30 GMT

hi @XRaySpeX

thank you for your suggestion

I only have one MYEE account and linked the number myself, I have only had problems with my account since the new website layout I have tried link my number again it doesn't work

thank you for your help

Re: EE website account home page only option is to link products, no other options

XRaySpeX — Sat, 26 Aug 2023 14:59:26 GMT

What does it say when you try to link your no.? Does it say something about it being linked to another a/c?

Re: EE website account home page only option is to link products, no other options

31mk — Sat, 26 Aug 2023 19:32:54 GMT

@XRaySpeX

yes it says that it is linked to another account but I know it is linked to my one and only account as I did it myself recently

Re: EE website account home page only option is to link products, no other options

XRaySpeX — Sat, 26 Aug 2023 20:17:59 GMT

You have another MyEE a/c.

Re: EE website account home page only option is to link products, no other options

31mk — Sun, 27 Aug 2023 11:21:35 GMT

@Katie_B @XRaySpeX

This is what happens when I try linking my number again, IT Looks Like You Have Already Linked I only have ONE MYEE ACCOUNT and I Linked the number myself so why can i not manage to see the account number or any other detail anywhere about my linked products

Re: EE website account home page only option is to link products, no other options

Christopher_G — Sun, 27 Aug 2023 13:13:19 GMT

Hi @31mk

I recommend speaking to our technical support team so they can check everything from our side.

Chris