topic Re: New Sim Only Contract - New Customer in EE app and website

New Sim Only Contract - New Customer

Kerfuffle101 — Mon, 21 Aug 2023 14:02:45 GMT

I have been trying to get a sim-only deal as a new customer.

I signed up for an account however, when I click on shop to purchase a sim only deal I get redirected to the following page. I have tried to purchase a sim-only deal without signing up for an account but I get a message saying that EE already knows me and to use my account. Talk about going round & round in circles!!!!

Re: New Sim Only Contract - New Customer

Alex_M — Mon, 21 Aug 2023 14:31:10 GMT

Hi @Kerfuffle101

Does the below link work for you?

https://ee.co.uk/mobile/sim-only-deals

Thanks,
Alex

Re: New Sim Only Contract - New Customer

XRaySpeX — Mon, 21 Aug 2023 14:58:35 GMT

Logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

Re: New Sim Only Contract - New Customer

Kerfuffle101 — Fri, 25 Aug 2023 17:54:18 GMT

Yes the link works however, I get a message that EE already knows me please log-in. I even got a brand new email address, tried the above link and I still get the same message.

[Mod edit: Image rejected as it contained personal information, such as your order number]

Re: New Sim Only Contract - New Customer

Katie_B — Fri, 25 Aug 2023 17:52:21 GMT

Thanks for coming back here @Kerfuffle101.

If you are unable to proceed online please give our sales team a call on 0800 956 6000.

Katie

Re: New Sim Only Contract - New Customer

Primrose88- — Tue, 10 Sep 2024 17:06:37 GMT

My contract is coming to an end can l please go on sim only account

Re: New Sim Only Contract - New Customer

XRaySpeX — Tue, 10 Sep 2024 17:55:50 GMT

Yes, @Primrose88- , just upgrade your phone contract to SIM-Only. It'll start when your phone contract expires.