topic Re: Mobile Account in EE app and website

Mobile Account

Dc50 — Fri, 25 Aug 2023 06:29:42 GMT

My mobile phone account has disappeared from my app. My broadband app is still there, but there’s nothing to do with my mobile account. I can’t seem to find any way of accessing it either. I’ve tried deleting the app, accessing it from the website etc but nothing. It’s as if it’s been wiped off the system. Help!!!!

Re: Mobile Account

Leanne_T — Fri, 25 Aug 2023 08:12:14 GMT

Hi @Dc50

Thanks for coming here.

Are you able to link the account again if you log into the app on the main home page?

Leanne 🙂

Re: Mobile Account

Dc50 — Fri, 25 Aug 2023 14:31:30 GMT

No. I keep trying to link it but the message keeps showing that there’s a problem, ‘it’s us not you’.
There’s nothing there! It’s as if the whole account has been deleted or something.

Re: Mobile Account

Leanne_T — Fri, 25 Aug 2023 14:32:15 GMT

Thanks for trying @Dc50

Is the SIM card still working?

Leanne.

Re: Mobile Account

Dc50 — Sun, 27 Aug 2023 00:14:12 GMT

Everything is working fine. I uninstalled and reinstalled the app but still nothing. I’ve been in touch with EE technical team and they can’t understand what’s happened either! I’m now waiting for them to investigate what’s happened and to get back to me 🤞🏼. I don’t like to think that I’ve been banished into cyberspace by EE 😂😂

Re: Mobile Account

Christopher_G — Sun, 27 Aug 2023 07:42:05 GMT

Keep us posted on what happens please, @Dc50

Chris

Re: Mobile Account

Dc50 — Sun, 27 Aug 2023 08:32:13 GMT

I certainly will Chris. It’s gonna be interesting!