topic Can't link EE pay go SIM to EE account in EE app and website

Can't link EE pay go SIM to EE account

J2MMY — Thu, 24 Aug 2023 13:48:18 GMT

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error.

The pay as you go sim card is showing signal and can make calls etc.

Thanks

Re: Can't link EE pay go SIM to EE account

Katie_B — Thu, 24 Aug 2023 15:20:40 GMT

Hello @J2MMY.

Is the account you are trying to link to a pay as you go or pay monthly account?

Katie

Re: Can't link EE pay go SIM to EE account

Katie_B — Thu, 24 Aug 2023 15:31:18 GMT

I am unsure if you are trying to link to an existing account that has an active pay monthly number or if you are trying to link it to an account which has an existing pay as you go number @J2MMY. This is information I will need to help further as you are unable to link a pay as you go number with pay monthly.

Katie

Re: Can't link EE pay go SIM to EE account

htchung628 — Fri, 25 Aug 2023 22:03:57 GMT

Hi, @Katie_B

I have same issue that I cannot link my newly order PAYG Sim to my New EE account.

I tried 2 new sims, all have same error message.

Re: Can't link EE pay go SIM to EE account

Katie_B — Sat, 26 Aug 2023 08:34:36 GMT

Good morning @htchung628.

Thanks for coming here.

I have sent you a private message for more details.

Katie

Re: Can't link EE pay go SIM to EE account

Vwjay — Sun, 27 Aug 2023 21:35:07 GMT

Maybe it is you having trouble reading. Katie is asking whether the account you are trying to link your PAYG sim to is a pay monthly or PAYG.

It's a simple question and your response will make a difference as to whether it is possible to do what you asked.

Rudeness towards someone offering to help you do something that you are inept at doing is a little silly.

Re: Can't link EE pay go SIM to EE account

SteveA4 — Mon, 28 Aug 2023 14:46:33 GMT

Hi @Katie_B I am having the same problem and same message. Is there a solution

Re: Can't link EE pay go SIM to EE account

Katie_B — Tue, 29 Aug 2023 07:31:19 GMT

Hello @SteveA4.

Welcome to the community.

Is this a new pay as you go My EE account you are trying to set up?

Katie

Re: Can't link EE pay go SIM to EE account

SteveA4 — Tue, 29 Aug 2023 07:58:08 GMT

Hi @Katie_B,

Thanks for the reply. It's a new PAYG SIM and I am trying to link it to my newish EE account.

Re: Can't link EE pay go SIM to EE account

Katie_B — Tue, 29 Aug 2023 07:59:06 GMT

Thanks for getting back to me @SteveA4.

I have sent you a private message for more details.

Katie

Re: Can't link EE pay go SIM to EE account

Bandrews — Tue, 29 Aug 2023 14:49:06 GMT

Was this resolved?

Am having the same issue as others here.

Re: Can't link EE pay go SIM to EE account

SteveA4 — Tue, 29 Aug 2023 15:27:05 GMT

No, it's still an ongoing issue. @Katie_B is trying to resolve!

Re: Can't link EE pay go SIM to EE account

Leanne_T — Tue, 29 Aug 2023 15:29:13 GMT

Hi @Bandrews

Thanks for coming here.

Is this a new pay as you go SIM card?

Have you had an EE account using the same email address previously?

Leanne.

Re: Can't link EE pay go SIM to EE account

Bandrews — Tue, 29 Aug 2023 15:32:09 GMT

Hi @Leanne_T

Thanks,

This is a new pay as you go Sim Card - it can detect the sim but when I go to connect it fails - seems to be the same issue raised by others here.

I have not had an EE account previously (with this email or any other email).

Thanks,

Ben

Re: Can't link EE pay go SIM to EE account

Leanne_T — Tue, 29 Aug 2023 15:38:05 GMT

Thanks @Bandrews

I have sent you a private message for some details.

Leanne 🙂

Re: Can't link EE pay go SIM to EE account

Looby1839 — Tue, 29 Aug 2023 17:40:08 GMT

Hi. I'm having the same issue new pay as you go sim and new to EE. Can't link the sim any help would be appreciated x

Re: Can't link EE pay go SIM to EE account

Hongsworth — Tue, 29 Aug 2023 18:36:07 GMT

Hi,

I am also having trouble linking a new pay as you go SIM to my new account. Is this resolved? Could I also get some help. Thank you very much.

Re: Can't link EE pay go SIM to EE account

Li901 — Tue, 29 Aug 2023 19:11:20 GMT

Same problem here. New pay to go sim, new ee account, cannot link the two. No way to check my usage and etc

Re: Can't link EE pay go SIM to EE account

Sebee — Tue, 29 Aug 2023 22:29:32 GMT

Hello there.

Exactly same linking issue here. Brand new PAYG SIM and a brand new account.

Once I put the SIM in the phone I got greeting text and I was able to answer a call. Calling out is impossible so the promotional £10 wasn't applied.

Does that help you help me please? 🙂

Re: Can't link EE pay go SIM to EE account

Sebee — Wed, 30 Aug 2023 09:39:19 GMT

Update to my post above. Linking worked the next day. Not sure if it's about lapsed time, the fact that I have used 150 to to up £10 or you guys doing something on your end.

There doesn't seem to be a promotional £10. Not sure what the £10 printed on the outer packet means but it's misleading in my opinion.