topic Re: How to contact EE Customer service? in EE app and website

How to contact EE Customer service?

whyisthisneeded — Wed, 16 Nov 2022 09:39:08 GMT

How do I contact EE without having to call? The live chat feature seems to have been removed and I can't get through via the relay service. Why does such a large and key service provider have such limited contact portals?

Re: How to contact EE Customer service?

James_B — Wed, 16 Nov 2022 11:44:30 GMT

Hi @whyisthisneeded,

Welcome to the EE Community. 🙂

Our Live Chat service is still available at ee.co.uk/contact-ee.

Hope this helps.

James

Re: How to contact EE Customer service?

whyisthisneeded — Wed, 16 Nov 2022 12:20:30 GMT

thanks @James_B

everything works now weirdly😅 I have tried quite a few times over a couple of weeks and its always unavailable.

Re: How to contact EE Customer service?

James_B — Wed, 16 Nov 2022 12:34:47 GMT

Thanks for the update @whyisthisneeded

I'm glad you were able to get connected.

James

Re: How to contact EE Customer service?

Dawn12 — Wed, 19 Apr 2023 17:51:38 GMT

I've tried this for a week now and nowheredo it appear. I've had to hit the complaint tab but that doesn't help as they keep phoning and I have no hearing at the minute s9 can't answer. Hence been trying to contact online!!!

Re: How to contact EE Customer service?

Katie_B — Thu, 20 Apr 2023 06:54:46 GMT

Hello @Dawn12.

Welcome back to the community.

I am sorry to hear you have still not been able to get in touch with our customer care team.

There is also an option to use the Relay Service by dialling 18001 before 07953 966 150.

Katie

Re: How to contact EE Customer service?

Jackie1966_ch — Mon, 21 Aug 2023 05:11:55 GMT

Having problem phone sim not activated saying emergency calls only

Re: How to contact EE Customer service?

Leanne_T — Mon, 21 Aug 2023 06:40:53 GMT

Hi @Jackie1966_ch

Thanks for coming here.

Is this a replacement SIM card?

Leanne.

Re: How to contact EE Customer service?

kennetholuchukw — Thu, 07 Sep 2023 07:27:07 GMT

Re: How to contact EE Customer service?

Katie_B — Thu, 07 Sep 2023 07:47:56 GMT

Hello @kennetholuchukw.

How can we help?

Katie

Re: How to contact EE Customer service?

Dawn12 — Mon, 09 Oct 2023 07:35:06 GMT

It never shows up

I have been trying to place an order for days now and all it soes is goes in a loop adds to basket but can't checkout. I've seen lots of people complaining about this already. Has this issue been logged as it has been like this for weeks now. Tried deleting cookies and caches, differnt devices, different browsers. Nothing and can never online chat to get it sorted I give up

Re: How to contact EE Customer service?

Katie_B — Mon, 09 Oct 2023 08:46:16 GMT

Hi @Dawn12.

Welcome back to the community.

I am not aware of any known issues regarding this.

What was advised when you spoke with our online chat team?

Katie

Re: How to contact EE Customer service?

Dawn12 — Mon, 09 Oct 2023 08:54:02 GMT

The online chat never shows up so I am no further forward. There are lots of people complaining on the community pages so not sure how you are not aware of the issue. I only looked last night and found a long thread going back to mid Sept. I have had a phone in my basket 5 times now and when you click on the basket to complete checkout it just takes you back to the shop. It's as if it's on a loop

Re: How to contact EE Customer service?

Katie_B — Mon, 09 Oct 2023 11:11:19 GMT

Hi @Dawn12.

When trying access live chat do you visit this page HERE?

I have taken a look at the thread and would recommend reporting this to our customer care team.

Katie

Re: How to contact EE Customer service?

FarisKal — Sat, 23 Dec 2023 14:41:36 GMT

Is the live chat service still available? I never see the live chat button. I have looked everywhere. Are they not open on Saturday 2pm? Is it like a pop up window?

My issue is that I topped up £5 on my payg plan but still I cannot make calls/send sms. Whenever I try I get a voice message that I don't have any credit even though my credit does show up on my account. Do I need to buy a package before I can use my credit? Can't I just use my credit from the get go?

Re: How to contact EE Customer service?

Katie_B — Sun, 24 Dec 2023 07:12:19 GMT

Hi @FarisKal.

Welcome to the community.

Live Chat is currently not available for pay as you go users.

Is the SIM a new SIM?

Does it show you are connected to the EE network?

Katie