topic Re: It keeps saying I’m not account holder, but I am in EE app and website

It keeps saying I’m not account holder, but I am

Dbaker66 — Sun, 20 Aug 2023 09:50:00 GMT

Hi, I’m having problem with the app to EE and they say that they’ve changed site that I am the account holder put on the app designer not 15 old daughter. How do I change it back to me please help .

Re: It keeps saying I’m not account holder, but I am

James_B — Sun, 20 Aug 2023 13:26:35 GMT

Hi @Dbaker66,

Welcome to the EE Community. 🙂

Any changes made in My EE online should also be reflected in the app.

If that isn't the case, please get in touch with Customer Care so a member of the team can help.

Thanks

James