topic Re: Account holder error in EE app and website

Account holder error

EE314 — Tue, 23 Aug 2022 16:48:43 GMT

I'm the account holder of my EE mobile account. However, when I logged into My EE account using the website and the app today, it says I can't make changes to my account details as I'm not the account holder.

Re: Account holder error

Chris_B — Tue, 23 Aug 2022 16:56:05 GMT

@EE314 You need to login online to your account and change your user status from account user to account holder.

Re: Account holder error

Christopher_G — Tue, 23 Aug 2022 17:44:48 GMT

Hi @EE314

It's under Account Settings > Manage Numbers.

Chris

Re: Account holder error

Nly1 — Thu, 17 Aug 2023 19:47:57 GMT

I have the same issue (never had it before) .. I’ve checked that I am recorded as the bill payer as per the previous comments. Any further advice?

Re: Account holder error

Leanne_T — Fri, 18 Aug 2023 06:37:23 GMT

Hi @Nly1

If you are set as the Bill Payer and not User in your My EE and getting this message, please get on touch with our mobile care team on 150, they can get this looked into for you.

Leanne 🙂