topic Re: Upgrade not showing on my account in EE app and website

Upgrade not showing on my account

moonbeam1976 — Wed, 08 Feb 2023 17:27:07 GMT

I upgraded over the phone today, I haven't received any emails about the upgrade, nothing is showing on my account and it says i'm not eligable for an upgrade, I was this morning though. Is it a glitch in the system, and once I get my phone tomorrow it will update?

Re: Upgrade not showing on my account

Leanne_T — Thu, 09 Feb 2023 07:41:25 GMT

Hi @moonbeam1976

Thanks for coming here.

Once your phone has been dispatched, the plan will change in your My EE account and your contract dates will be updated.

Have you had a text from DPD to let you know when they will deliver the phone?

Leanne.

Re: Upgrade not showing on my account

Chloepreston — Thu, 17 Aug 2023 05:08:43 GMT

Hello. Same issue here but I have the new phone and app still says my old phone and plan

Re: Upgrade not showing on my account

Katie_B — Thu, 17 Aug 2023 06:29:02 GMT

Hello @Chloepreston.

Welcome to the community.

Have you received your new phone? usually your account will update the evening before receiving your new device.

When did you upgrade?

Katie

Re: Upgrade not showing on my account

Chloepreston — Thu, 17 Aug 2023 11:39:50 GMT

Hi.
I upgraded on Tuesday night. Phone came Wednesday still nothing updated on app

Re: Upgrade not showing on my account

Katie_B — Thu, 17 Aug 2023 11:56:10 GMT

Thanks for confirming @Chloepreston.

If you text AL to 150 does your new plan show?

Katie