topic Re: MyEE app in EE app and website

MyEE app

K8ie1982_ — Tue, 15 Aug 2023 09:05:13 GMT

Hi guys,

Hoping someone can help! I'm having trouble logging into myEE app, I enter my email then click next works just fine I enter my password and click log in it loads for a few seconds then just sits on the password screen and doesn't do anything! I've clear storage and cache I've deleted and reinstalled app I've force stopped the app. Nothing seems to be working! I can log into the website just fine!!

Thank you!!

Re: MyEE app

Christopher_G — Tue, 15 Aug 2023 11:16:20 GMT

Hi @K8ie1982_

Welcome to the community.

What kind of device are you using the app on?

Chris

Re: MyEE app

K8ie1982_ — Tue, 15 Aug 2023 11:19:32 GMT

Google pixel 6 pro

Re: MyEE app

Christopher_G — Tue, 15 Aug 2023 11:25:24 GMT

OK, thanks @K8ie1982_

Does this happen regardless of whether you connect through WiFi or mobile data?

Chris

Re: MyEE app

K8ie1982_ — Tue, 15 Aug 2023 11:28:12 GMT

I was using WiFi it didn't work so I switched to mobile data and it still didn't work!

Thank you

Re: MyEE app

Christopher_G — Tue, 15 Aug 2023 11:58:41 GMT

OK, thanks for trying, @K8ie1982_

I suggest having a chat with our technical support team so they can run some tests on our side.

Chris

Re: MyEE app

K8ie1982_ — Tue, 15 Aug 2023 11:59:37 GMT

Ok thank you