topic Re: App/website in EE app and website

App/website

Debbyosborne — Mon, 14 Aug 2023 13:42:49 GMT

I have never known such an app to be so useless. It's the same on my laptop. Nothing ever works. It's rubbish. The sooner I can get off this network the better.

Re: App/website

Debbyosborne — Mon, 14 Aug 2023 13:57:51 GMT

@Debbyosborne wrote:
I have never known such an app to be so useless. It's the same on my laptop. Nothing ever works. It's rubbish. The sooner I can get off this network the better.

Re: App/website

Debbyosborne — Mon, 14 Aug 2023 13:58:12 GMT

Re: App/website

Schockwave — Mon, 14 Aug 2023 14:20:06 GMT

@Debbyosborne , the app does work, have you tried uninstalling it and reinstalling it? Also clearing cache might help.

Are you able to log in to your account via the website?

If you are still having problems, you need to ring customer service to get them to reset your account.

Re: App/website

Debbyosborne — Mon, 14 Aug 2023 14:29:28 GMT

Yes. Done that. Same issues with laptop.

I can log in but can't manage my account, check roaming.....its always been the same..

It's the worst app I've ever known...seriously

Re: App/website

Christopher_G — Mon, 14 Aug 2023 17:04:35 GMT

Hi @Debbyosborne

If this has been a problem for a while, I'd recommend speaking to our technical support team.

Chris