topic Re: Why does data gifting keep failing? in EE app and website

Why does data gifting keep failing?

AndreaJohn — Sun, 26 Feb 2023 16:18:16 GMT

I’ve been trying to gift data to my son all weekend. I have plenty of data remaining - I can select his number and the amount of data but I keep getting a message to say that it has failed?

Re: Why does data gifting keep failing?

Leanne_T — Mon, 27 Feb 2023 07:31:06 GMT

Hi @AndreaJohn

Thanks for coming here.

Does the same happen if you use the My EE app and My EE account online?

Have you been able to gift data to this number previously?

Leanne.

Re: Why does data gifting keep failing?

Shelley82 — Tue, 28 Feb 2023 11:55:48 GMT

Hi, the same thing is happening to me. I don't have time to call the number as I have seen you suggest on other posts. Have tried both app and website, neither are working. My daughter has been without data all weekend.

Re: Why does data gifting keep failing?

James_B — Tue, 28 Feb 2023 12:08:12 GMT

Hi @Shelley82,

Welcome to the EE Community. 🙂

Which error message do you see when trying to gift data?

Are you in the UK?

James

Re: Why does data gifting keep failing?

Shelley82 — Tue, 28 Feb 2023 14:20:31 GMT

Hi, Yes UK. Website says We will have it fixed soon, sorry we can't show device's data. App says something went wrong and the data can't be gifted.

Re: Why does data gifting keep failing?

James_B — Tue, 28 Feb 2023 14:24:46 GMT

Hi @Shelley82,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James

Re: Why does data gifting keep failing?

Shelley82 — Tue, 28 Feb 2023 14:47:45 GMT

I haven't got time to sit on the phone to do this and messaging facility isn't available

Re: Why does data gifting keep failing?

James_B — Tue, 28 Feb 2023 14:56:32 GMT

It wouldn't necessarily be a long call @Shelley82

It's often something that can be resolved by just refreshing your account.

James

Re: Why does data gifting keep failing?

AndreaJohn — Fri, 10 Mar 2023 07:07:50 GMT

Yes the same thing happens on the website and the app and I have been able to gift data before. I was also able to gift data once my sons data refreshed at the start of the month - but this doesn’t make sense. I want to able to gift data when he has run out! I was receiving the same error messages as @Shelley82 : We will have it fixed soon, sorry we can't show device's data. App says something went wrong and the data can't be gifted.

Re: Why does data gifting keep failing?

TAM_33 — Sun, 13 Aug 2023 20:43:50 GMT

I'm having the same issues, for 3 months it's never worked. I feel like I've been miss sold

Re: Why does data gifting keep failing?

Katie_B — Mon, 14 Aug 2023 06:47:30 GMT

Hello @TAM_33.

Welcome to the community.

Are you trying to do this via the EE app or My EE online?

Katie

Re: Why does data gifting keep failing?

TAM_33 — Mon, 14 Aug 2023 10:30:36 GMT

It has never worked in any location.

Re: Why does data gifting keep failing?

Katie_B — Mon, 14 Aug 2023 11:06:52 GMT

Hi @TAM_33.

Have you tried both the EE App and My EE online?

Katie

Re: Why does data gifting keep failing?

TAM_33 — Mon, 14 Aug 2023 12:00:36 GMT

Yes it doesn’t work and never has worked. Sometimes the data doesn’t show but other times it let’s you attempt the data transfer but it doesn’t go through. Today it isn’t even showing data transfer as an option. I had my pay as you go dropped down from 10 GB to 2GB and the new work phone 125GB so that I could transfer data. However, I’ve never been able to transfer data so just end up with a slow running phone.

Re: Why does data gifting keep failing?

Katie_B — Mon, 14 Aug 2023 12:29:11 GMT

Hi @TAM_33.

Thanks for confirming.

You can't transfer from pay monthly to pay as you go.

Data gifting is from one pay monthly number to another under the same billing account.

If you have two pay monthly SIMs and still unable to gift data please get in touch so our technical care team can look into this further.

Katie

Re: Why does data gifting keep failing?

TAM_33 — Mon, 14 Aug 2023 12:47:36 GMT

They are on the same billing account. When I was in EE they sold me the contract knowing what I had already with them which is why they dropped it down from 10GB to 2GB. If what you are saying is correct I have been mis sold the contract.

Re: Why does data gifting keep failing?

Katie_B — Mon, 14 Aug 2023 12:50:31 GMT

Hi @TAM_33.

Please give us a call on 150 so our customer care team can take a further look into this for you.

Katie

Re: Why does data gifting keep failing?

Alsav1 — Mon, 26 Feb 2024 23:35:49 GMT

Same here! I’ve had no problem gifting data to my kids up until this last few weeks and now it’s a constant error message. Very frustrating!