topic Re: The EE app in EE app and website

The EE app

Frustrating11 — Sun, 30 Jul 2023 20:03:07 GMT

This App had to be the worst / useless app out there . You just can’t get any useful information . That’s my experience . For example finding out your data usage is impossible

Re: The EE app

Leanne_T — Mon, 31 Jul 2023 07:07:14 GMT

Hi @Frustrating11

Thanks for coming here.

Can you view the data usage within Plans and Subscriptions?

If not, can you log into your My EE through a web browser, does the data allowance show?

Leanne.

Re: The EE app

Frustrating11 — Sat, 12 Aug 2023 11:03:41 GMT

How do you find out what your data usage is on this app ?

Re: The EE app

EssexBoyEE — Sat, 12 Aug 2023 13:07:05 GMT

Login to the App (Make sure you have the latest Version), from the Home Screen select a Device / Mobile Number from your Account (it will only a single Device / Number if you only have 1 Mobile Number on the Account), then scroll down to Control Centre Screen, where it will give your Data Allowance, click "View full usage" for more options. (See Pic 1)

Alternatively you can view you Data Allowances without using the App, simply go to http://add-on.ee.co.uk/status on your Browser, you can also add this as a Short Cut to your Home Screen on your Device (See Pic 2)

Re: The EE app

Frustrating11 — Sun, 13 Aug 2023 09:09:27 GMT

This has to be the worst APP ever !! No ifs or buts , totally useless. Always logging in , just to find there’s a problem .. At least they got that correct , the problem is it’s NOT user friendly .
It’s laughable , if it wasn’t true ..

Re: The EE app

Northerner — Sun, 13 Aug 2023 09:14:02 GMT

Hi @Frustrating11

This is your third post on the subject.

Most people don't have any issues. What device do you have.

Thanks

Re: The EE app

Chris_B — Sun, 13 Aug 2023 09:14:42 GMT

@Frustrating11 Can you access your online account? If you can not also access that you need to call customer services and request an account reset. If you can access your online account try clearing the device cache and uninstall and reinstall the app.

Re: The EE app

Zohaib007 — Sun, 18 Feb 2024 08:11:42 GMT

I am writing to request the cancellation of my recent order with the following details

Order number:- ***********

thank you

[mod edit: personal details removed from the forum]

Re: The EE app

Zohaib007 — Sun, 18 Feb 2024 16:41:14 GMT

Dear EE Customer Services,

I hope this email finds you well. I am writing to request the cancellation of my recent order with the following details:

- Order Number: ************

- Order Date: 17 Feb 2024

I kindly request your assistance in processing the cancellation as soon as possible.

Thank you for your prompt attention to this matter.

Looking forward to your confirmation of the cancellation.

Sincerely,

Zohaib **********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: The EE app

Leanne_T — Sun, 18 Feb 2024 09:20:16 GMT

Hi @Zohaib007

Thanks for coming to the community.

If you would like to cancel an order please call us on either 150 from an EE phone, or 0800 956 6000 from any other phone.

Thanks 🙂

Leanne.