topic EE contact e-mail form in app in EE app and website

EE contact e-mail form in app

Perplexed2 — Sun, 13 Aug 2023 06:32:07 GMT

I am curious as to whether anyone has ever had a response from this contact form, other than a generic " we are investigating" automated reply?

I have been waiting weeks for a response to my query as to when they will actually fix the problems in my area. I have had notifications of problems at least twice a day for weeks now. I have had virtually no signal at my home, but still paying full price for a service I am not actually getting.

Re: EE contact e-mail form in app

Leanne_T — Sun, 13 Aug 2023 08:11:01 GMT

Hi @Perplexed2

Thanks for coming here.

You can find ways to contact us on our get in touch page here.

Have you entered the postcode on our network status checker and selected 'check status' this will show you any reported problems in the area and the latest information we have?

Leanne.

Re: EE contact e-mail form in app

Perplexed2 — Sun, 13 Aug 2023 08:28:36 GMT

Yes. I have done this, and the notifications arrive several times a day,
but still the signal is appalling or totally mone existent!

Re: EE contact e-mail form in app

Leanne_T — Thu, 07 Sep 2023 06:36:22 GMT

I would suggest calling us on 150, the team can take a detailed look into the area and give you an update @Perplexed2

Leanne.