topic Re: Stolen phone in EE app and website

Stolen phone

Lawoyin-49 — Thu, 25 May 2023 22:01:12 GMT

Can you put a block on the phone so no one will be able to use it please?

Re: Stolen phone

Lawoyin-49 — Fri, 26 May 2023 06:20:59 GMT

The hand set that is stolen is the telephone number: xxxxx xxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Stolen phone

Leanne_T — Fri, 26 May 2023 06:25:32 GMT

Hi @Lawoyin-49

Thanks for coming here.

To report the phone as stolen, you would need to call us on 07953 966 150, and select the option for lost and stolen.

Our Mobile Care team will block the phone and SIM card for you so no one can use this.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.

Re: Stolen phone

startrek7583 — Sun, 13 Aug 2023 02:31:24 GMT

Block my pone! It was stolen!!!

Re: Stolen phone

startrek7583 — Sun, 13 Aug 2023 02:32:01 GMT

my phone

Re: Stolen phone

EssexBoyEE — Sun, 13 Aug 2023 02:55:02 GMT

See above comments, Ring Them and EE will block your Sim and if you need to will block the IMEI or your Phone or Device.

Re: Stolen phone

Rockyboo2000 — Sun, 13 Aug 2023 03:46:19 GMT

I got an upgrade so I don't want to block the number as I'm using it on new phone. But my other phone has been stolen so how do I block that ? Please thank you kindly x

Re: Stolen phone

EssexBoyEE — Sun, 13 Aug 2023 03:51:16 GMT

Repeating what I suggested earlier -

Ring Them and EE will block your Sim and if you need to will block the IMEI or your Phone or Device.

Re: Stolen phone

Rockyboo2000 — Sun, 13 Aug 2023 03:54:33 GMT

I have my sim in this phone I just want to block the phone thank you so much for answering me so quickly x

Re: Stolen phone

EssexBoyEE — Sun, 13 Aug 2023 04:12:07 GMT

@EssexBoyEE Said - Repeating what I suggested earlier - Ring Them and EE will block your Sim and if you need to will block the IMEI or your Phone or Device.

I dont quiet get why you dont understand, Ring EE and "EE will block your Sim and if you need to will block the IMEI or your Phone or Device".