topic Re: EE App is not working on My Android in EE app and website

EE App is not working on My Android

Swaddie-72 — Sat, 12 Aug 2023 16:09:51 GMT

I have uninstalled the App and re=installed it a dozen times, cleared the Cache but the App still does not work. Not sure why I changed from BT to EE as BT had an app that worked and I could keep my eye on data usage. Since changing to EE the App has never worked all it tries to do is take me to the EE website but never connects. I would assume that the App is not a stand alone App but just a link to the EE website.

Very poor for a company the size of EE. Will be pleased when my contract finishes.

Re: EE App is not working on My Android

Northerner — Sat, 12 Aug 2023 16:18:21 GMT

Hi @Swaddie-72

What Android device do you have?

What error messages do you receive?

Thanks

Re: EE App is not working on My Android

Swaddie-72 — Sat, 12 Aug 2023 17:14:48 GMT

Hi Northerner

I have a Samsung Galaxy A53 -5G Phone.

I do receive an error message Bad request. Not sure why the App should want to open a website. It also showed two phone numbers one of which I have not ever had. I am on the verge of giving up.

Re: EE App is not working on My Android

Leanne_T — Sun, 13 Aug 2023 06:59:48 GMT

Hi @Swaddie-72

Thanks for coming here.

Can you access the My EE account online using a web browser, or do you get the same message?

Leanne.

Re: EE App is not working on My Android

Chris_B — Sun, 13 Aug 2023 07:20:17 GMT

@Swaddie-72 All apps that link to an account are just portals to that account. Your account isn’t on your device through that app as your account is on a server that the app links you to, It’s basically a fancy bookmark to one specific account.
The website opening is so you can authenticate yourself with your account via the app.

Re: EE App is not working on My Android

Swaddie-72 — Sun, 13 Aug 2023 15:44:29 GMT

Hi Leanne

I can sign into My Account using a browser.

Swaddie

Re: EE App is not working on My Android

Katie_B — Mon, 14 Aug 2023 07:16:17 GMT

Hi @Swaddie-72.

Could you please confirm what version of the app you are using?

Katie

Re: EE App is not working on My Android

Swaddie-72 — Mon, 14 Aug 2023 09:46:47 GMT

Hi Katie

Version 5.19.1 which was the last download from the Google Play Store.

Swaddie -72

Re: EE App is not working on My Android

Katie_B — Mon, 14 Aug 2023 10:10:05 GMT

Hi @Swaddie-72.

Within your phone settings under privacy and security does Block opening external apps show as off?

Katie

Re: EE App is not working on My Android

Swaddie-72 — Mon, 14 Aug 2023 11:25:12 GMT

Hi Katie

The Block opening external apps button is found under the settings for the Edge Browser. This was set to on, once I turned this to off the EE App started working.

Thanks for your help.

Swaddie-72

Re: EE App is not working on My Android

Katie_B — Mon, 14 Aug 2023 11:04:44 GMT

Thanks for getting back to me and confirming this is now working @Swaddie-72.

Katie

Re: EE App is not working on My Android

Debbie25670 — Wed, 07 Aug 2024 15:43:40 GMT

My app had been telling me my account is closed , spoke to service said they were working on it, that was 1 week ago

Re: EE App is not working on My Android

Alex_H — Wed, 07 Aug 2024 17:17:56 GMT

Hi @Debbie25670,

Welcome to the EE Community.

I am sorry to hear you are having an issue with your account showing as closed, if you have not had any update on the issue in a week, I would reach out again to our team on 150 so we can access your account and get an update for you on the issue.

Alex