topic Re: Unable to gift data in EE app and website

Unable to gift data

Gf61 — Thu, 01 Jun 2023 11:15:53 GMT

Re: Unable to gift data

Katie_B — Thu, 01 Jun 2023 13:33:39 GMT

Hi @Gf61.

Welcome to the community.

Are you presented with an error message?

Katie

Re: Unable to gift data

wintageb — Fri, 02 Jun 2023 18:19:43 GMT

They updated the app I don't know how to gift data

Re: Unable to gift data

Christopher_G — Sat, 03 Jun 2023 06:51:20 GMT

Hi @wintageb

Welcome to the community.

Have you managed to find it? Are you able to gift data through the My EE desktop site?

Chris

Re: Unable to gift data

isholaabayomi — Thu, 06 Jul 2023 15:44:00 GMT

not helpful

Re: Unable to gift data

isholaabayomi — Thu, 06 Jul 2023 15:44:48 GMT

I am unable to gift data to my other number.

Re: Unable to gift data

James_B — Thu, 06 Jul 2023 15:51:35 GMT

Hi @isholaabayomi,

Welcome to the EE Community. 🙂

What happens when you try to gift data?

James

Re: Unable to gift data

ghawkins123 — Fri, 11 Aug 2023 22:02:14 GMT

When you click the gift data option at the bottom of the home page, it simple takes you back to the home page, so no data gifting options. The hyperlink in the website design is clearly incorrect and needs fixing as no one can gift data.

Re: Unable to gift data

Leanne_T — Sat, 12 Aug 2023 06:57:05 GMT

Hi @ghawkins123

Thanks for coming here.

How long has this been happening?

Can you gift data using the My EE app?

Leanne.

Re: Unable to gift data

bpk — Tue, 19 Sep 2023 21:48:47 GMT

not possible

Re: Unable to gift data

bpk — Tue, 19 Sep 2023 21:50:55 GMT

The mobile App does not have the Gift Data option anymore. This has been going on for 3 months now (this is how long I have been trying it through 150). CS always says the systems been down for last few days!! This is quite poor from EE.

Re: Unable to gift data

GDavies1972 — Tue, 19 Sep 2023 22:05:41 GMT

I have not been able to gift data since the start of the year. Getting quite annoyed. Take ages to phone to do it manually.

Re: Unable to gift data

Christopher_G — Wed, 20 Sep 2023 06:49:31 GMT

Good Morning, @bpk and @GDavies1972

Are you able to access the My EE desktop site to gift the data?

Chris

Re: Unable to gift data

GDavies1972 — Thu, 21 Sep 2023 17:33:13 GMT

Thanks for your communication. No I am unable to do this. This method has not allowed me to gift data since the start of the year. I have also spoken to tech support every month about this without resolution.

thanks.

Re: Unable to gift data

Leanne_T — Fri, 22 Sep 2023 06:46:49 GMT

Hi @GDavies1972

Has our tech support team raised a support ticket to get this looked into?

Does the team gift the data for you when you call?

Leanne 🙂

Re: Unable to gift data

GDavies1972 — Fri, 22 Sep 2023 07:14:03 GMT

Numerous times, still no progress.
Sent from my iPhone

Re: Unable to gift data

Leanne_T — Fri, 22 Sep 2023 07:16:04 GMT

I am sorry this is not resolved for you @GDavies1972

Please get back in touch with our customer care team to get an update on the ticket that has been raised to the support team.

Leanne.

Re: Unable to gift data

Gf61 — Fri, 22 Sep 2023 08:54:36 GMT

Hi, I had a problem some time ago when the Web site was down/playing up, I normally gift data at the start of the month, I presume I will be able to next month.

--
Sent from my Android phone with mail.com Mail. Please excuse my brevity.

Re: Unable to gift data

Leanne_T — Fri, 22 Sep 2023 09:07:52 GMT

Hi @Gf61

If you have any problem when you next try and gift data please let us know.

Leanne.

Re: Unable to gift data

GDavies1972 — Fri, 22 Sep 2023 10:01:36 GMT

Just attempted to data gift both ways, and couldn’t. When I spoke last month about this issue I was offered a small amount of compensation and told that the issue will resolve itself when the new version of the app is launched, or words to that effect , but was not told when this would happen
Sent from my iPhone